System Messages

  • RNDR/USDT Delisting Notice07/16/2024 13:57:24

    Dear Clients,

    According to LP announcement, at 2024-07-22 6:00 (UTC+3) all existing RNDR spot trading pairs will be delisted. We are planning to close all RNDR/USDT open positions and cancel all RNDR/USDT pending orders at 2024-07-16 15:00 (UTC+3). Please pay attention to possible effect on your trades.

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  • Important Update: Changes to Deposit & Withdrawal Rates07/01/2024 11:09:50

    Dear Valued Users,

    We would like to inform you about an important update regarding our deposit and withdrawal rates due to global market exchange changes.

    Effective Date & Time: 1 July 2024

    New Rates:

    -Deposit Rate: $1 = 5.4 BRL

    -Withdrawal Rate: $1 = 5.3 BRL


    Please note that this update is crucial to align with the current market conditions and ensure the best possible service for our users.

    Thank you for your understanding and continued support.

    Best regards,

    The BtcDana Team

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  • Trading Schedule Update: July 1-4, 2024 Market Closure06/28/2024 16:26:13

    Attention Traders:


    Please note that due to exchange holidays, trading for the following products will be suspended from July 1 to July 4, 2024:


    July 1

    XAUUSD, XAGUSD: Normal Hours

    HSI: Closed

    JP225, NQ, US30, US500, Equities: Normal Hours


    July 2

    All instruments: Normal Hours


    July 3

    XAUUSD, XAGUSD, HSI, JP225: Normal Hours

    NQ, US30, US500: Early Close (Times vary)

    Equities: Early Close 20:00


    July 4

    XAUUSD, XAGUSD: Early Close 21:30

    HSI: Normal Hours

    JP225: Early Close 20:00

    NQ, US30, US500: Early Close 20:00


    Equities: Closed


    All times mentioned above are in GMT+3. Trading for other instruments will remain unaffected. Normal trading hours for all instruments will resume after the market opens on July 5th. Traders, please take note of the risks.


    If you have any questions, please reach out to our 24/7 online customer support team.

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  • Important Update: Changes to Deposit & Withdrawal Rates06/24/2024 12:24:43

    Dear Valued Users,

    We would like to inform you about an important update regarding our deposit and withdrawal rates due to global market exchange changes.

    Effective Date & Time: 24 June 2024

    New Rates:

    -Deposit Rate: $1 = 5.2 BRL

    -Withdrawal Rate: $1 = 5.1 BRL


    Please note that this update is crucial to align with the current market conditions and ensure the best possible service for our users.

    Thank you for your understanding and continued support.

    Best regards,

    The BtcDana Team

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  • Market Closure Notice for June 19, 202406/17/2024 15:32:46

    Dear Users,


    According to the exchange notice, the trading hours for the following products will be adjusted on June 19, 2024:

    CL, XAUUSD, XAGUSD : Early Close 21:30

    JP225, US100, US30, US500 : Early Close 20:00

    Equity products closed all day


    The above times are all in GMT+3. Other trading products are not affected. After the market opens on June 20, all products will resume normal trading hours. Please be aware of the risks.


    If you have any questions, please contact our 24/7 online customer service team.

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  • Hang Seng Index (HSI) Market Closure Notice for June 10, 202406/06/2024 09:11:44

    Dear Valued Customers,


    We have been informed by the exchange that the Hang Seng Index (HSI) will be closed for the entire day on Monday, June 10, 2024. Trading of other products will not be affected. All product trading will resume with normal trading hours on Tuesday, June 11, 2024. Please be aware of the risks associated with trading.


    If you have any questions, please contact our 24/7 online customer service team.

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  • Trading Schedule Adjustment Notice for May 27, 202405/23/2024 15:26:50

    Dear Valued Customers, 

     

    We have received a notification from the exchange that the trading hours for the following products will be adjusted on May 27, 2024: 

     

    CL, XAUUSD, XAGUSD: Early close at 01:30 (GMT+7) 

     

    HSI: Early close at 15:30 (GMT+7) 

     

    JP225, NQ, US30, US500: Early close at 00:00 (GMT+7) 

     

    Stocks: All-day close 

     

    Trading hours for all other products will not be affected. All products will resume normal trading hours at the market open on May 28th. Please be aware of the associated risks. 

     

    If you have any questions, please contact our customer service team. 

     

    Thank you for your understanding. 

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  • Important Notice: CBN Regulation Recent Update05/16/2024 12:34:01

    Dear Respected Traders,

     

    The Central Bank of Nigeria (CBN) has recently announced restrictions on digital banks engaging in cryptocurrency trading. We want to reassure you that this development does not affect our operations or your trading activities with us. BtcDana focuses solely on Forex trading, adheres to strict regulatory guidelines, and only processes payments through verified channels, ensuring your funds and account security remain intact.

     

    You can trade on BtcDana with confidence as your trading activities with us are unaffected by the recent CBN directive. If you have any questions, please reach out to our customer support team. Thank you for your continued trust and loyalty.

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  • Hang Seng Index Market Closure on May 15, 202405/14/2024 08:23:24

    Dear Valued Customers, 

     

    Please be informed that in accordance with exchange notifications, the Hang Seng Index will be closed for the entire day on May 15, 2024. Trading of other products will not be affected. All product trading hours will resume as normal on May 16th. Please note the risks involved and trade prudently. 

     

    For any inquiries, please contact our 24/7 customer support team. 

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  • Hang Seng and DAX Market Closure on May 1, 202404/30/2024 14:21:55

    Dear Traders, 

     

    We kindly inform you that the Hang Seng and DAX markets will be closed on May 1, 2024, in observance of exchange holidays. Trading for all other products will continue as usual. Normal trading hours for all products will resume on May 2nd. 

     

    Please manage your trading positions accordingly and be aware of the associated risks. 

     

    For any inquiries, please reach out to our 24/7 customer support team. 

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